Return policy
- Products that are found damaged upon receival must be notified to cocopeatsonline within 3 days of receival via email : sales@cocopeatsonline.com.au.
- All refunded /returned items are subject to inspection. Any item found not to be our product or not showing a defect upon inspection will not be eligible for a refund claim .
- Change of mind: The purchased items can be shipped back to us within 15 days of receiving the items. Please make sure the goods remain unopened, unused with no damages to the package can only be accepted. However, there is a restocking fee of 20% of the item value and if the items were sent under "Normal Shipping” the original shipping cost will be recovered by cocopeatsonline and will be taken from your original invoice of payment.
- The Customer is responsible of the arrival of a faulty items back to us. Cocopeatsonline cannot acknowledge any risk for harm or loss of products came back to us while in shipping.by cocopeatsonline.
- Please note that there is no Cash on delivery available at the moment.
- Images on the website are accurate but we cannot match your imagination (please read the dimensions and descriptions clearly before ordering).
- Refunds can only be credited back to the Credit/Debit Card you have purchased originally.
- Refunds will be processed once the goods have been received by Cocopeatsonline.
- For an immediate response please contact us on sales@cocopeatsonline.com.au.