Help and FAQ's
Frequently Asked Questions & Terms & Conditions
We would like to answer your enquiries in this section you will find answers to the most frequently asked questions about our products and services. If you have any questions that have not been answered below, you can go to contact us and send us an enquiry we will reply back to you ASAP in normal working hours (Mon - Fri 9:00 am - 5:00 pm / Sat-Sun 10:00 am - 2:00 pm, A.E.S.T.). You can also reach us through writing in email at sales@cocopeatsonline.com.au.
- What is your physical address?
As we only operate online, we do not have a public shopfront and so we do not have a physical address for our shop. Our Warehouse is located on in Oakleigh South, Victoria. For pickup , please email us at sales@cocopeatsonline.com.au
- When will I get my Order shipped?
Most Packages are dispatched next working day. For out of stock or unavailable products, you will be notified about the backorder / unavailable items via email. Shipping to most capital city areas (Metro areas) in about 5-7 business days, and regional areas within 7- 10 business days.
Cocopeatsonline can hold no risk if you want to leave your parcels /items to your delivery/shipping address without signature.
- Do you ship Cash On Delivery(C.O.D) or PayPal?
No, we don't offer Cash on delivery. We accept all major credit cards such as Visa, Mastercard, American Express at no extra cost. We also accept PayPal, bank deposits, EFT Transfer , demand draft, Poli Payments.
- How do I check the status of my order?
On completion of your purchase you will get an “email and a sms” with a copy of your order and your order number. At the point when your order is dispatched we will notify you with another email with all details about freight carriers including your tracking code and tracking link. You can utilize this tracking Code to see the progress of your shipping. Track your orders in the following link
https://www.cocopeatsonline.com.au/pages/track-my-order
You may can also contact our Customer Support to know about the status of your order.
- What Are Your Shipping Costs?
All our shipping costs are calculated during checkout. Cocopeatsonline ships to all states in Australia .Delivery is chargeable for all the orders across Australia ( i.e ACT, NSW, NT, QLD, SA, TAS, VIC,WA) there is no base request esteem. Cocopeatsonline offers both standard shipping and also express shipping for all orders.
For our New Zealand customers, please email us on sales@cocopeatsonline.com.au ,we will QUOTE the best freight rate.
For International customers please contact us before ordering at sales@cocopeatsonline.com.au.
- What Are Your Minimum quantity for ordering?
There is no minimum amount for orders. Minimum quantity for any product is not required.
- How Do You Handle Out Of Stock Items?
Cocopeatsonline guarantee that we have sufficient load of all items accessible consistently. This once in a while leads a few things being out of stock. All requests are filled on a first come, first served.
In the event that a thing is out of stock, we will get in touch with you to offer you the decision of;
- Waiting period for out of stock / Back order products will have a time period of 3-21 business days to arrive.
- Delivering your order without the product (and we will refund you the cost of the product which was out of stock)
- Swapping the product with an alternate product.
- In case any further delays in any backorder product , we will notify you in email .
- Sometimes there may be an item that is sold out and unable to be re-ordered if this occurs we will mark the item as out of stock and issue a refund to you.
8.Estimating
All costs are in Australian Dollars and with including GST and are liable to change without earlier notice. At Cocopeatsonline.com.au we expect to keep our costs as low as possible, and pass all funds onto you our Customers, lamentably the fluctuating Australian dollar makes valuing alterations from time. Occasionally you may locate a mistaken deal cost recorded on our site, the right cost will dependably be the cost indicated when you add the thing to the truck. Deal things may come back to pre-deal costs after the deal has completed, by and by, the right cost will dependably be the one recorded when you add the thing to the truck.
9.Do You Ship Internationally?
Cocopeatsonline.com.au ships only to Australia , New Zealand customers and rest of the world.Please contact us on sales@cocopeatsonline.com.au
- Will I Have To Pay GST On My purchase?
All prices shown on this website is including Goods and Services Tax (GST).
- What Is Your Return & Refund Policy?
- Products that are found damaged upon receival must be notified to cocopeatsonline.com.au within 3 days of receival via email : sales@cocopeatsonline.com.au.
- All refunded /returned items are subject to inspection. Any item found not to be our product or not showing a defect upon inspection will not be eligible for a refund claim .
- Change of mind: The purchased items can be shipped back to us within 15 days of receiving the items. Please make sure the goods remain unopened, unused with no damages to the package can only be accepted. However, there is a restocking fee of 20% and if the items were sent under “Standard Shipping” the original shipping cost will be recovered by Cocopeatsonline and will be taken from your original invoice of payment.
- Customer is responsible of the arrival of a Faulty Goods back to us. Cocopeatsonline cannot acknowledge any risk for harm or loss of products came back to us while in shipping. Any faulty returns after the 5 business days of receival will be refused and wont be collected by Cocopeatsonline
- Images on the website are accurate but we cannot match your imagination (please read the dimensions and descriptions clearly before ordering).
- Refunds can only be credited back to the Credit/Debit Card you have purchased originally.
- Refunds will be processed once the goods have been received by Cocopeatsonline.
- For an immediate response please contact us on sales@cocopeatsonline.com.au